FAQ

Below you'll find answers to the most common questions about Rose Edinburgh. Need something else? Our customer support team is always happy to help.

Frequently Asked Questions

1. What is your returns policy?

At Rose Edinburgh, you have 30 days from the date you receive your order to request a return. Items must be unworn, unwashed, with their original tags and packaging.

If you change your mind, return postage costs are your responsibility. If your item arrives damaged, faulty or incorrect, we'll cover the return postage.

2. How do I return something?

Simply email us at info@roseedinburgh.co.uk with your order number and reason for return.

Our customer support team will review your request and provide return instructions. Please do not send items back without contacting us first.

3. How long does a refund take?

Once your return has been received, inspected and approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.

4. Do you charge for delivery?

No! At Rose Edinburgh, we offer FREE SHIPPING on all UK orders, with no minimum order value.

5. Do you deliver outside the UK?

Currently, we only deliver within the United Kingdom. We hope to expand our delivery options in the future.

6. Can I track my order?

Yes! Once your order has been dispatched, you'll receive a shipping confirmation email with your tracking information, where available.

7. What payment methods can I use?

At Rose Edinburgh, we aim to make your shopping experience simple, secure and convenient.

We accept the following payment methods:

  • Visa
  • Mastercard
  • American Express
  • Maestro
  • PayPal
  • Klarna
  • Apple Pay
  • Google Pay

All payments are processed through secure, encrypted payment systems.

8. How long does delivery take?

Our estimated delivery times are:

  • Order processing: 2–3 business days
  • Shipping time: 4–9 business days
  • Total estimated delivery time: 6–12 business days

Please note that delivery times are estimates and may vary during busy periods.

9. How can I contact Rose Edinburgh?

If you have any questions about your order, delivery or returns, we're happy to help.

Email: info@roseedinburgh.co.uk

Our customer support team aims to respond within 2 business days.