Returns & Refund Policy

Returns

You can request a return within 30 days of receiving your order.

To qualify for a return under our 30-day returns policy, the item must be in its original condition: unused, unworn, with all tags attached and in the original packaging. Proof of purchase (such as your order confirmation or receipt) is required.

To request a return, email us at info@roseedinburgh.co.uk. Once your request is approved, we'll provide you with return instructions and the return address.

Return shipping costs are the responsibility of the customer if the return is due to a change of mind. Customers must arrange and pay for return postage themselves.

If your item arrives damaged, defective or incorrect, Rose Edinburgh will cover the return shipping costs and provide appropriate return instructions.

We do not charge any restocking fees.

Please note that returns sent without prior approval cannot be accepted under our voluntary returns policy. This does not affect your statutory cancellation or consumer rights.

Questions about a return? Reach out anytime at info@roseedinburgh.co.uk.

Damaged, Defective or Incorrect Items

Please check your order as soon as it arrives. If anything is damaged, defective or not what you ordered, contact us right away so we can review the issue and resolve it for you.

If the return is due to an error on our part, including damaged, defective or incorrect items, Rose Edinburgh will cover the return shipping costs.

Non-Returnable Items

The following items may not be eligible for return, subject to applicable consumer law:

✱ Perishable goods (e.g. food, flowers, plants)

✱ Custom-made or personalised products

✱ Certain sealed personal care and beauty products, once unsealed for hygiene reasons

✱ Hazardous materials, flammable liquids or gases

✱ Gift cards, where applicable

These exclusions do not affect your statutory rights regarding faulty or misdescribed goods.

Unsure whether your item qualifies? Get in touch and we'll be happy to help.

Exchanges

We don't process direct exchanges. The quickest way to get the item you want is to return your original purchase and, once the return is approved, place a new order.

Right of Withdrawal (European Union)

If your order is delivered within the European Union and EU consumer withdrawal rights apply, you generally have the right to withdraw from your purchase within 14 days of receiving it, without giving any reason. This right also applies to discounted items.

To exercise it, simply notify us at info@roseedinburgh.co.uk within this period. Items should be returned within 14 days of your notification.

Customers are responsible for the direct return shipping costs where permitted by applicable law.

Please handle the items with care; we may deduct an amount for any loss in value caused by handling beyond what is needed to inspect the product.

Right to Cancel (United Kingdom)

For eligible online purchases, UK consumers generally have the right to cancel their order within 14 days of receiving the goods, without giving a reason.

You must notify us at info@roseedinburgh.co.uk within this period and return the goods within a further 14 days.

For change-of-mind cancellations, customers are responsible for the direct return shipping costs.

This does not affect your other statutory consumer rights.

Refunds

After your return arrives, we'll inspect it and let you know whether your refund has been approved.

Approved refunds are issued to your original payment method within 10 business days, or sooner where required by applicable law.

For statutory cancellations, refunds will be processed within the legally required period, generally no later than 14 days after we receive the returned goods or evidence that they have been sent back.

Where required by law, refunds for statutory cancellations will also include the original standard delivery charge, if applicable.

Your bank or card provider may need some additional time to process the refund.

If you haven't received your refund within 15 business days of approval, please contact us at info@roseedinburgh.co.uk.

Contact Information

Store name: Rose Edinburgh

Website: https://www.roseedinburgh.co.uk

Company name: Studio Bloom by M

Registered company address:

Raadhuisstraat 13A
6061 EA Posterholt
The Netherlands

Company registration number (KvK): 98038419

VAT identification number: NL005305863B18

Phone: +31683357971

Email: info@roseedinburgh.co.uk

Customer Service Hours

Monday – Friday: 09:00 – 17:00 (GMT/BST)

Saturday – Sunday: 11:00 – 16:00 (GMT/BST)

We aim to reply to all messages within 24 hours on business days.